Returns & Refunds

At Trend Vault, your satisfaction is our top priority! If you're not completely happy with your purchase, we're here to help.

1. Return Eligibility

We accept returns within 15 days of the delivery date for most items.

To be eligible for a return:

  • The item must be unused, unopened, and in the original packaging

  • You must provide proof of purchase (order number or receipt)

2. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used toys and games

  • Clearance or final sale items

  • Gift cards

  • Personalized or special-order items

3. How to Start a Return

To initiate a return, please contact us at:

📧 Email: trendvault.1store@gmail.com
📞 Phone: 913-375-4028

Please include:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

Once approved, we will provide return instructions. Please do not send items back without authorization.

4. Return Shipping Costs

  • If the return is due to our error (wrong item, damaged product, etc.), we’ll cover the return shipping costs.

  • If the return is due to a change of mind or incorrect ordering, the customer is responsible for return shipping.

5. Refunds

Once we receive and inspect your return, we will notify you of the status.

If approved:

  • A refund will be processed to your original payment method within 5–7 business days.

  • Shipping fees (if any) are non-refundable, unless the return is due to our error.

6. Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the original and place a new order.

7. Damaged or Defective Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with a description and photo(s) of the issue. We’ll make it right as quickly as possible.

Questions?

If you have any questions about our return or refund process, please don’t hesitate to reach out:

📧 Email: trendvault.1store@gmail.com
📞 Phone: 913-375-4028